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MasterCard Identity Theft Resolution Services for Debit Cards

Your MasterCard debit card has Identity Theft Resolution Services. To learn more about this valuable benefit, please call 1-800-MC-ASSIST (1-800-622-7747). To request a printed Guide to Benefits, call Security State Bank at 712-446-3324. You can also visit www.mastercard.com/debitstandard-gtb for a full description of the new benefits and how to use them.

New Enhancement for Debit Cards!

Keeping your account safe and secure is our highest priority. We partner with SHAZAM, our debit card processor, to implement a fraud management solution powered by FICO® Falcon® to help protect your debit card against fraudulent activity with new, automatic text alerts and automated phone calls. We want you to use your debit card with confidence, this is a FREE* protection service available to you.

TEXT ALERTS | AUTOMATED PHONE CALLS

We provide Text Fraud Alerts as part of our debit card protection program. You'll receive text alerts 24/7 when suspicious activity is detected on your Security State Bank debit card. This new enhancement allows for faster communication in detecting potential fraudulent activity.
If you receive a "fraud alert," reply YES or NO to confirm or deny the activity.

  • If you reply No (the activity is fraudulent), you'll quickly receive a follow up text to let you know that a SHAZAM fraud specialist will call you soon to help protect your account. We'll also automatically block your debit card to prevent any additional fraudulent activity.
  • If you reply Yes (the activity was legitimate), you can continue to use your debit card as normal.
  • If you don't reply to that text, or your phone number is not a mobile number, SHAZAM will attempt to reach you via automated voice call. Automated calls will occur during the hours of 8:00 am - 9:00 pm.

TEXT MESSAGE ALERTS FROM: 72718
AUTOMATED PHONE CALLS FROM: 855-219-5399

Make sure to save these numbers to your contacts so you don't miss any alerts. This added protection to your debit card is automatic and text message alerts are free. Please make sure Security State Bank always has your current contact information so we can ensure you are properly reached if fraudulent activity is suspected.
As always, use caution when providing your debit card information and contact us immediately if you suspect your debit card has been stolen or compromised.

Contact a Security State Bank representative. Monday - Friday from 8:00 a.m. - 4:00 p.m. and Saturdays from 8:00 a.m. - 11:00 a.m. at our Sutherland location 712-446-3324 or Paullina location 712-949-3932.
During after hours, you can contact SHAZAM at 1-866-508-2693.

Always let Security State Bank know when you plan to travel out of state and out of the country. This can help avoid potential blocks on your debit card allowing you to use it more freely.
In case your debit card is blocked from fraudulent transactions, we recommend always carrying multiple forms of payment with you.

The Truth About Debit Cards

  • Notify the bank if your address or phone number changes. This will prevent the zip code not matching when you make a purchase. Also our cards have a fraud protection plan that relies on current phone numbers to contact a customer when fraud is suspected.
  • Please notify the bank when you will be traveling. This will help you avoid a block on your card by our fraud protection program.
  • Please don’t rely on the balance you get at the ATM to balance your account. A transaction may be authorized but not cleared off your account or a check or service charge may still be outstanding.
  • Always keep a register with the date and amount of your transactions. You may forget a purchase or it may process under a different name than you are expecting. Example: A gas station may do business as one name and charges may post off of your account under the parent company’s name.
  • Know your limits for cash withdrawals and purchases. Every card has a limit. If you plan on making a large purchase, contact the bank first. These limits are there to protect you, not to inconvenience you. Please, keep that in mind when raising your limits.
  • If your card is missing, contact the bank right away. Your card can be blocked while you search for it. However once you hot card the card it can not be reactivated.
  • It is possible to overdraw your account with your debit card. Some businesses may not immediately authorize your transaction against your balance. Even if you don’t have printed checks, a service charge or a reoccurring monthly transaction can overdraw your account.
  • Unlike a check, there is no such thing as a stop payment on a debit card transaction. You can dispute the charge after it posts to your account, but you can’t prevent it from coming off your account.
  • A problem using your card may be a problem with the card terminal and not necessarily a problem with your card. Please keep any slip that has a denial reason or code printed on it as it will help us determine exactly what the problem is.
  • When ordering a new or a replacement card, be aware that it will take 1-2 weeks to receive it and if it is a replacement there is a $20 charge.
  • Many places will place an outstanding authorization against your card. Hotels and pay at the pump gas stations are just a couple of examples. The amount of these authorizations is determined by the business where you use the card. These authorizations can hold against your available balance for several days and they are NOT something that the bank can control or remove.
  • If you give your debit card information to a company for a monthly charge (ex: Netflix –Dish Network) that company can continue to use your information until you have fulfilled their cancellation requirements. Also if you have to hot card your card you will be required to contact these companies with your new card number.
  • The bank does not have access to your PIN number. We can help you choose a new one but can’t retrieve your old one for you.
  • Always remember that your debit card is a privilege and not an automatic part of account ownership.
  • If at all possible we recommend using a credit card, rather than your debit card when making online purchases.
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